FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8How do I load envelopes into my machine?
- 9Scan and save a document in PDF format (Scan to File)
- 10Load paper in the paper tray
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13How do I know which side up my photo paper should be in the tray?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17The printer status is Offline or Paused.
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19Load photo paper into my machine.
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 24When I print, the pages are smudged with ink. What should I do?
- 25What driver package format is supported by my Linux distribution?
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27Replace Ink
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29Protect your Brother machine against unauthorised access over the network
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 33Paper Jam
- 34I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 37Change the printer driver settings (Windows/macOS)
- 38Is my Brother machine compatible with Windows Vista?
- 39When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 40I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 41Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 42I'm using Macintosh. What is the PreScan option used for?
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 46I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 50Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?