FAQs & Troubleshooting
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215 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Paper Jam
- 4How do I know which side up my photo paper should be in the tray?
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Can I print from or scan to Android™ Smartphone?
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8How do I load envelopes into my machine?
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 13Delete print jobs from the print queue.
- 14Can I use AirPrint with my Brother machine?
- 15The printer status is Offline or Paused.
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17Which E-mail packages are compatible with ControlCenter3?
- 18I'm using Macintosh. What is the PreScan option used for?
- 19What driver package format is supported by my Linux distribution?
- 20Scan and save a document in PDF format (Scan to File)
- 21Replace Ink
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23I still receive the error message "Paper Jam" after I removed the jammed paper.
- 24When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27"Offline" appears on the Status Monitor.
- 28Locate files scanned with ControlCenter3 (For Windows)
- 29The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 32When I print, the pages are smudged with ink. What should I do?
- 33Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 34Configure the Scan to Email Feature (Linux)
- 35I cannot make borderless prints.
- 36When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 37Set the date and time
- 38Improve poor print quality.
- 39I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 40"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 41Install PaperPort™ 12SE / 14SE onto Windows 10.
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43Open the "Scanners and Cameras" and Properties.
- 44How to identify your Operating System (OS).
- 45The edge of glossy paper is smudged.
- 46I cannot print from my computer via USB.
- 47Change the printer driver settings (Windows/macOS)
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49Windows 7 Support Information
- 50I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?