FAQs & Troubleshooting
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191 Results
- 1(Video) Load A5 short edge/A4/Letter paper
- 2Load paper in the paper tray
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4(Video) Load A5 long edge paper
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7The printer status is Offline or Paused.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11My Brother machine could not be found over the network when I installed drivers on my PC.
- 12(Video) Unpack your Brother machine
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18Can I print from or scan to Android™ Smartphone?
- 19Replace Drum
- 20Replace Toner
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22Jam Inside
- 23Reset the network settings to the factory default
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25Drum End Soon
- 26What driver package format is supported by my Linux distribution?
- 27Document Jam
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 30Enable the Brother machine's network interface.
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Scan from the Brother iPrint&Scan application using Windows Phone.
- 36Delete print jobs from the print queue.
- 37I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 38Cannot print after a Windows 10 update (June 2020)
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40What is Brother iPrint&Scan?
- 41What is Toner Continue Mode?
- 42Print the Network Configuration Report
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44(Video) Set up your Brother machine
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46Jam Tray
- 47Turn the Toner Save mode on or off
- 48Protect your Brother machine against unauthorised access over the network
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50How to identify your Operating System (OS).