FAQs & Troubleshooting
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95 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Replace Drum
- 3Jam Tray
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6I cannot find some option in the Printing preferences. (For Windows)
- 7Cartridge Error
- 8Jam Inside
- 9Turn the Toner Save mode on or off
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11Change the printer driver settings (Windows/macOS)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14What is the recommended paper?
- 15Replace Toner
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18How to identify your Operating System (OS).
- 19Can I print from or scan to Android™ Smartphone?
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 24Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 25I cannot install the Brother printer driver (macOS 11 or later)
- 26Scan a document using Brother iPrint&Scan. (macOS only)
- 27Delete print jobs from the print queue.
- 28I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 29What is Toner Continue Mode?
- 30Uninstall the drivers. (macOS 13 or greater)
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32Open the Control Panel (For Windows)
- 33The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 34I cannot print from my computer via USB.
- 35When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37Can I use AirPrint with my Brother machine?
- 38I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 39The printer status is Offline or Paused.
- 40When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 41Where can I find my Brother machine's serial number?
- 42Where can I download Brother iPrint&Scan application for Mac?
- 43"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 44Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 45Open the "Scanners and Cameras" and Properties.
- 46Is my Brother machine compatible with third party print servers?
- 47I'm having an issue with the print quality.
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.