FAQs & Troubleshooting
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208 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3Delete print jobs from the print queue.
- 4Change the printer driver settings (Windows/macOS)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6One or more of my colors are not printing (blank). What can I do?
- 7Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 12I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 13How to identify your Operating System (OS).
- 14Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 15Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 16Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 17Open the Control Panel (For Windows)
- 18Uninstall the drivers. (Mac OS X 10.5)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Pre-Required Procedures (Linux)
- 21Can I print from or scan to Android™ Smartphone?
- 22When I scan a document using ControlCenter, the scanned file size is too big.
- 23I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 24How can I clear the "INK EMPTY" message?
- 25Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 26The LCD displays an error code (number). What does it mean?
- 27What is MFL-Pro Suite Software (Multi-Function Link Pro Suite)?
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Configure the Scan to Email Feature (Linux)
- 31I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 32ControlCenter3 displays a blank screen at startup (Windows)
- 33Windows 10 Support Information
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 36The printer status is Offline or Paused.
- 37How do I clear Machine Error 46?
- 38Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 39I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 40Why is it necessary for my machine to go through regular cleaning cycles?
- 41I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 42In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 43Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 44Glossy Paper does not feed correctly. What can I do?
- 45When I print, the pages are smudged with ink. What should I do?
- 46Where is the USB port on the machine? I can't find it on the back of the unit.
- 47What kind of Media Adapter can I use?
- 48When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 49Clear the paper jam or printer jam.
- 50I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?