FAQs & Troubleshooting
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208 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Change the printer driver settings (Windows/macOS)
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Can I print from or scan to Android™ Smartphone?
- 5Scan and save a document in PDF format (Scan to File)
- 6Delete print jobs from the print queue.
- 7The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10What driver package format is supported by my Linux distribution?
- 11How to identify your Operating System (OS).
- 12The edge of glossy paper is smudged.
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 15When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 16I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 18When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20I'm using Macintosh®. What are the settings in the Scanner window used for?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 23The printer status is Offline or Paused.
- 24Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 25Where is the USB port on the machine? I can't find it on the back of the unit.
- 26What kind of Media Adapter can I use?
- 27How do I print on an envelope?
- 28Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 29Configure the Scan to Email Feature (Linux)
- 30Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32Can I print using only the black ink cartridge when the Color cartridges have run out?
- 33Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 34One or more of my colors are not printing (blank). What can I do?
- 35I am having issues with the paper feed. What can I do?
- 36When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 37I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39To install the printer driver easily using a tool. (Linux)
- 40I want to print using CUPS while keeping SELinux enabled. (Linux)
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42How do I clear Machine Error 46?
- 43When I print, the pages are smudged with ink. What should I do?
- 44I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 45When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 46I'm using Macintosh. What is the PreScan option used for?
- 47The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 48I cannot print from my computer via USB.
- 49Clear the paper jam or printer jam.
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)