FAQs & Troubleshooting
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DCP-120C
208 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
Can I print from or scan to Android™ Smartphone?
4.
Scan and save a document in PDF format (Scan to File)
5.
Scan multiple pages into one file instead of each scan being saved as a separate file.
6.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
7.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
8.
Delete print jobs from the print queue.
9.
Where is the USB port on the machine? I can't find it on the back of the unit.
10.
What kind of Media Adapter can I use?
11.
I'm using Macintosh®. What are the settings in the Scanner window used for?
12.
I cannot install Brother drivers on Debian 10 or later (Linux)
13.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
14.
Can I print using only the black ink cartridge when the Color cartridges have run out?
15.
Can third party ink be used to refill the ink cartridges?
16.
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
17.
What driver package format is supported by my Linux distribution?
18.
How to identify your Operating System (OS).
19.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
20.
The edge of glossy paper is smudged.
21.
Change the printer driver settings (Windows/macOS)
22.
When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
23.
Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
24.
Which E-mail packages are compatible with ControlCenter3?
25.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
26.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
27.
I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
28.
Uninstall the drivers. (Mac OS X 10.2 - 10.4)
29.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
30.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?