FAQs & Troubleshooting
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108 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3"Multifeed detection" or "Multifeed Detection Error"
- 4Replace Pick up roller
- 5Can not scan a long document.
- 6The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 7Replace Reverse Roller
- 8Can I print from or scan to Android™ Smartphone?
- 9Document Jam
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Configuring frequently-used scan settings on your computer.
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Duplex (two-sided) scan
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 18Your Scanner Cannot Be Detected on the Network During Installation
- 19Configuring frequently-used scan settings on your Brother machine.
- 20Enable the Brother machine's network interface.
- 21When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 22I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 23How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 24The LCD displays an error code when I use Web icon (Brother Web Connect).
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Reset the Scheduled maintenance counter
- 27Wireless setup is requesting a WPS PIN to complete the setup
- 28My Brother machine could not be found over the network when I installed drivers on my computer.
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32Out of Memory
- 33When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 34Scan error due to length, reduce length
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37How to identify your Operating System (OS).
- 38Unusable Device
- 39What is the default password for my Brother machine?
- 40Paper suitable for scanning
- 41What is Brother Web Connect?
- 42If You Want to Check that Your Network Devices are Working Correctly
- 43The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 44Load Documents
- 45The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 46Unable to Scan XX
- 47What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 48Clean the scanner
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)