FAQs & Troubleshooting
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88 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2What is Brother iPrint&Scan?
- 3Configuring frequently-used scan settings on your computer.
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 6When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 7Duplex (two-sided) scan
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Document Jam
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Can I print from or scan to Android™ Smartphone?
- 13The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15Replace Reverse Roller
- 16The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Can not scan a long document.
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20"Multifeed detection" or "Multifeed Detection Error"
- 21What is the default password for my Brother machine?
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Changing scan settings in ControlCenter.
- 24What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26Reset the Scheduled maintenance counter
- 27A gray line or margin appears on the side of the scanned document.
- 28Load Documents
- 29Unusable Device
- 30Your Scanner Cannot Be Detected on the Network During Installation
- 31Replace Pick up roller
- 32Scan Unable
- 33Clean the scanner
- 34"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 35"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 36Paper suitable for scanning
- 37How to identify your Operating System (OS).
- 38Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 39I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 40The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 41Reset the network settings to the factory default.
- 42Scan and save a document in PDF format for Windows (Scan to File)
- 43Check your machine's IP Address or Node Name
- 44The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 45If You Want to Check that Your Network Devices are Working Correctly
- 46Access Web Based Management
- 47Scan error due to length, reduce length
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50My scanned image is missing.