FAQs & Troubleshooting
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91 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3Duplex (two-sided) scan
- 4Configuring frequently-used scan settings on your computer.
- 5Can not scan a long document.
- 6When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 7Can I print from or scan to Android™ Smartphone?
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11"Multifeed detection" or "Multifeed Detection Error"
- 12Replace Reverse Roller
- 13"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15Replace Pick up roller
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22How to identify your Operating System (OS).
- 23Your Scanner Cannot Be Detected on the Network During Installation
- 24Reset the Scheduled maintenance counter
- 25Paper suitable for scanning
- 26Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 27Document Jam
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 30The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 31Scan Unable
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33Load Documents
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Clean the scanner
- 36"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 37(Video) Update the Driver or Firmware for your Brother machine
- 38Your Brother Machine Cannot Scan over the Network
- 39Scan and save a document in PDF format for Windows (Scan to File)
- 40Unusable Device
- 41What is the default password for my Brother machine?
- 42If You Want to Check that Your Network Devices are Working Correctly
- 43Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 44The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 45Reset the network settings to the factory default.
- 46Discover the MAC address of the Brother network card.
- 47What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 48I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 49Scan a document in Windows 8 and Windows 10.
- 50Check your machine's IP Address or Node Name