FAQs & Troubleshooting
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1.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
2.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
3.
What is Brother iPrint&Scan?
4.
Duplex (two-sided) scan
5.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
6.
Configuring frequently-used scan settings on your computer.
7.
Can not scan a long document.
8.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
9.
Can I print from or scan to Android™ Smartphone?
10.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
11.
"Multifeed detection" or "Multifeed Detection Error"
12.
My Brother machine could not be found over the network when I installed drivers on my computer.
13.
Can I print from and scan to iPhone, iPod touch and iPad?
14.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
15.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
16.
Document Jam
17.
Reset the Scheduled maintenance counter
18.
Paper suitable for scanning
19.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
20.
I cannot save a file downloaded from the Brother support website (For Windows)
21.
Changing scan settings in ControlCenter.
22.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
23.
How to identify your Operating System (OS).
24.
Your Scanner Cannot Be Detected on the Network During Installation
25.
Scan and save a document in PDF format for Windows (Scan to File)
26.
Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
27.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
28.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
29.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
30.
Load Documents