FAQs & Troubleshooting
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104 Results
- 1What is Brother iPrint&Scan?
- 2My Brother machine could not be found over the network when I installed drivers on my computer.
- 3The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4Can I print from or scan to Android™ Smartphone?
- 5Your Scanner Cannot Be Detected on the Network During Installation
- 6Configuring frequently-used scan settings on your Brother machine.
- 7Duplex (two-sided) scan
- 8Configuring frequently-used scan settings on your computer.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11Can not scan a long document.
- 12Replace Reverse Roller
- 13Document Jam
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17Replace Pick up roller
- 18What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 22If You Want to Check that Your Network Devices are Working Correctly
- 23Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Unusable Device
- 26Wireless LAN Error Codes
- 27Enable the Brother machine's network interface.
- 28Uninstall the Brother Software and Drivers (Windows)
- 29What is the default password for my Brother machine?
- 30The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 31Load Documents
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33Discover the MAC address of the Brother network card
- 34I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 37Scan error due to length, reduce length
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39"Multifeed detection" or "Multifeed Detection Error"
- 40What is Brother Web Connect?
- 41Out of Memory
- 42If You Cannot Complete the Wireless Network Setup Configuration
- 43Clean the scanner
- 44The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 45Install BRAdmin Professional 3
- 46Install PaperPort™ 12SE / 14SE (Windows)
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 50Clean the roller
