FAQs & Troubleshooting
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107 Results
- 1Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3What is Brother iPrint&Scan?
- 4Duplex (two-sided) scan
- 5When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 6Configuring frequently-used scan settings on your Brother machine.
- 7Can not scan a long document.
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 10Configuring frequently-used scan settings on your computer.
- 11The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Replace Pick up roller
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Document Jam
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17"Multifeed detection" or "Multifeed Detection Error"
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19Your Scanner Cannot Be Detected on the Network During Installation
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21The scanning speed is slow when scanning from my machine. (Windows)
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24Paper suitable for scanning
- 25Replace Reverse Roller
- 26I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 27What is the default password for my Brother machine?
- 28Wireless LAN Error Codes
- 29Load Documents
- 30The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33Can I print from or scan to Android™ Smartphone?
- 34"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 35(Video) Update the Driver or Firmware for your Brother machine
- 36How to identify your Operating System (OS).
- 37Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 38Change the brscan5 scan settings using XSane (Linux)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 41Changing scan settings in ControlCenter.
- 42Enable the Brother machine's network interface.
- 43Unusable Device
- 44Unable to Scan XX
- 45Out of Memory
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47If You Want to Check that Your Network Devices are Working Correctly
- 48Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 50The LCD displays an error code when I use Web icon (Brother Web Connect).