FAQs & Troubleshooting
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93 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Duplex (two-sided) scan
- 3What is Brother iPrint&Scan?
- 4Configuring frequently-used scan settings on your Brother machine.
- 5Can I print from or scan to Android™ Smartphone?
- 6My Brother machine could not be found over the network when I installed drivers on my PC.
- 7Configuring frequently-used scan settings on your computer.
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Replace Roller
- 14I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 15Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 16Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 17When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 18Enable the Brother machine's network interface.
- 19Paper suitable for scanning
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21Multifeed
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24How to identify your Operating System (OS).
- 25I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 26Reset the network settings to the factory default.
- 27Easy Scan to E-mail
- 28Load Documents
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30My Brother machine sound level is high while scanning documents.
- 31Replace Pad
- 32What is Brother Web Connect?
- 33Unable to Scan XX
- 34Replace Parts
- 35Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 36Document Jam
- 37Changing scan settings in ControlCenter.
- 38Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 39Check the IP addresses of your PC and the Brother machine
- 40Scan and save a document in PDF format for Windows (Scan to File)
- 41The LCD displays an error code when I use Web icon (Brother Web Connect).
- 42Discover the MAC address of the Brother network card
- 43Check the firmware version.
- 44On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 45I cannot connect my machine to the wireless network.
- 46I cannot scan from my computer via network. (For Windows)
- 47The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 48"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 49Verify the Brother machine connected to the Wireless Network (For Windows)
- 50Clean the Separation Pad
