FAQs & Troubleshooting
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88 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Duplex (two-sided) scan
- 7Can not scan a long document.
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Configuring frequently-used scan settings on your computer.
- 10When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 11Document Jam
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Load Documents
- 17Replace Reverse Roller
- 18"Multifeed detection" or "Multifeed Detection Error"
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22Your Scanner Cannot Be Detected on the Network During Installation
- 23Update the Driver or Firmware for your Brother machine
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 26Changing scan settings in ControlCenter.
- 27How to identify your Operating System (OS).
- 28"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 29Paper suitable for scanning
- 30Reset the Scheduled maintenance counter
- 31Your Brother Machine Cannot Scan over the Network
- 32A gray line or margin appears on the side of the scanned document.
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 35The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 36Replace Pick up roller
- 37The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 38What do the LED indications mean?
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40Scan and save a document in PDF format for Windows (Scan to File)
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42Check your machine's IP Address or Node Name
- 43Reset the network settings to the factory default.
- 44What is the default password for my Brother machine?
- 45How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 46Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 47"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 50If You Want to Check that Your Network Devices are Working Correctly