FAQs & Troubleshooting
![]() |
Popular |
102 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2A plastic card error occurs.
- 3What is Brother iPrint&Scan?
- 4Can I print from or scan to Android™ Smartphone?
- 5Plastic Card Jam
- 6Replace Pad
- 7The document was not fed.
- 8Scan from the Brother iPrint&Scan application using Windows Phone.
- 9Configuring frequently-used scan settings on your computer.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11My Brother machine doesn't feed a card for scanning.
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13Document Jam
- 14How to identify your Operating System (OS).
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Can not scan a long document.
- 17OCR does not work.
- 18Paper suitable for scanning
- 19Replace Roller
- 20What driver package format is supported by my Linux distribution?
- 21"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 22Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 23Replace Parts
- 24"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Changing scan settings in ControlCenter.
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Authenticate Error (Scan to FTP)
- 29Windows 10 Support Information
- 30Check the firmware version.
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Configure the Scan to Email Feature (Linux)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34TWAIN or WIA errors appear when starting to scan. (Windows)
- 35USB Flash Drive is Full (Scan to USB)
- 36Server Time Out (Scan to FTP)
- 37USB Hub Not Supported (Scan to USB) or Other Error
- 38Cover is Open
- 39When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 40Uninstall the Brother Software and Drivers (Windows)
- 41Pre-Required Procedures (Linux)
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 44Cannot find how to configure the settings to scan from the Control Panel of the machine.
- 45A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 46What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Important points for specifying the scan area (Linux)
- 49Install PaperPort™ 12SE onto Windows 10.
- 50The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).