FAQs & Troubleshooting
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102 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Configuring frequently-used scan settings on your computer.
- 3Can I print from or scan to Android™ Smartphone?
- 4Document Jam
- 5What is Brother iPrint&Scan?
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7Replace Parts
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Can not scan a long document.
- 11The document was not fed.
- 12Replace Pad
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14What driver package format is supported by my Linux distribution?
- 15How to identify your Operating System (OS).
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 18I cannot start ControlCenter.
- 19Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 20A plastic card error occurs.
- 21My Brother machine doesn't feed a card for scanning.
- 22Replace Roller
- 23Server Time Out (Scan to FTP)
- 24Changing scan settings in ControlCenter.
- 25Plastic Card Jam
- 26OCR does not work.
- 27"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 28Check the firmware version.
- 29Load Documents
- 30Sending Error (Scan to FTP)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32TWAIN errors appear when starting to scan. (Macintosh)
- 33TWAIN or WIA errors appear when starting to scan. (Windows)
- 34Open the Control Panel (For Windows)
- 35Install PaperPort™ 12SE onto Windows 10.
- 36The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 37USB Flash Drive is Full (Scan to USB)
- 38USB Hub Not Supported (Scan to USB) or Other Error
- 39The scan speed is too slow.
- 40What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 41Unusable Device (Other Error)
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 44Pre-Required Procedures (Linux)
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46The Brother software cannot be installed.
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48Uninstall the scanner driver. (Linux)
- 49I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 50Install Presto!® PageManager® onto Windows 10.
