FAQs & Troubleshooting
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106 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3How do I transfer label or slip templates?
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 7Where can I find my Brother printer's serial number?
- 8Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 9What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 10How do I transfer label templates with P-touch Transfer Express?
- 11My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 12(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 15The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 16How to identify your Operating System (OS) for Windows or Mac
- 17P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 18While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 19The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 20How do I uninstall the printer driver?
- 21Can my printer use TZ/TZe tapes?
- 22How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 23The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 24How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 25How do I create name badges by joining "First Name" and "Last Name" fields together?
- 26Printing is not possible. (USB connection)
- 27I cannot find the template files. (P-touch Editor 3.x for Mac)
- 28Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 29How to delete the registry information and files related to the printer driver
- 30(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 31The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 32I want to print without excess tape before the label.
- 33How to use a 9/64" (3.5 mm) wide tape
- 34P-touch Editor crashes when I open it on my Mac.
- 35I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 36(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 37How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 39The top and base layers of the laminated tape are misaligned.
- 40How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 41How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 42The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 43(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 44I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 45How do I transfer templates or other data from the computer to the printer?
- 46I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 47The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 48How to open the Devices and Printers window
- 49How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 50The tape got jammed or stuck in the printer.