FAQs & Troubleshooting
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PT-9600
105 Results
1.
The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
2.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
3.
How do I transfer label or slip templates?
4.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
5.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
6.
Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
7.
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
8.
When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
9.
Where can I find my Brother printer's serial number?
10.
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
11.
I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
12.
Can my printer use TZ/TZe tapes?
13.
I cannot save a file downloaded from the Brother support website (For Windows)
14.
(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
15.
The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
16.
Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
17.
How do I transfer label templates with P-touch Transfer Express?
18.
My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
19.
How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
20.
How do I create name badges by joining "First Name" and "Last Name" fields together?
21.
Printing is not possible. (USB connection)
22.
Can I directly operate my printer from a self-developed application software and print a label?
23.
Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
24.
I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
25.
How to delete the registry information and files related to the printer driver
26.
How to identify your Operating System (OS) for Windows or Mac
27.
(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
28.
I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
29.
I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
30.
When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?