FAQs & Troubleshooting
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179 Results
- 1The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 2The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 3How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 4How do I transfer label or slip templates?
- 5What methods can I use to configure wireless settings?
- 6How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 7Use Remote Update to download files to your printer from an FTP server
- 8My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 11The LED indicator or the LCD is not lit.
- 12Will my printer automatically turn itself off?
- 13I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 14What Android™ mobile application can I use?
- 15What iOS mobile application can I use?
- 16How do I transfer label templates with P-touch Transfer Express?
- 17Printing is not possible. (USB connection)
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19This printer is not detected when establishing a Bluetooth® connection.
- 20Where can I find the printer's network settings, such as IP address?
- 21Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 22How do I reset Wi-Fi® setting?
- 23(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 26My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 27How do I insert/change the paper or label roll?
- 28How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 29When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 30How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 31How to charge the rechargeable Li-ion battery
- 32Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 33I cannot print after updating the firmware or font data.
- 34When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 35How to identify your Operating System (OS) for Windows or Mac
- 36How do I clean my machine?
- 37I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 38How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 39Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 40Some of the print options in OpenOffice do not work. (Linux®)
- 41The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 42How to install the rechargeable Li-ion battery
- 43How to connect to an AC power outlet (Optional)
- 44I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 45Uninstalling the printer drivers (Linux®)
- 46Adding a custom media size for continuous roll (Linux®)
- 47The printed label length is not as expected.
- 48Using the Communication Settings (for Windows)
- 49How do I connect the printer to my computer via Wi-Fi® using an access point?
- 50How to identify the printer's firmware version