FAQs & Troubleshooting
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121 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Printing from an Android™ device
- 3How do I turn the printer off?
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5Printing from a Windows PC or Mac
- 6Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 7Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 8The Wi-Fi® connection takes time.
- 9The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 10I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 11I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 13How do I transfer templates to the printer?
- 14How to charge the rechargeable Li-ion battery
- 15How to connect to a DC power outlet (optional)
- 16Installing the software
- 17(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 18What Android™ mobile application can I use?
- 19How do I transfer label templates with P-touch Transfer Express?
- 20How to connect to an AC power outlet (optional)
- 21How to install the rechargeable Li-ion battery (optional)
- 22My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 23I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 24Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 25I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 26The latest printer driver was successfully installed, but the driver did not update correctly.
- 27This printer is not detected when establishing a Wi-Fi® connection.
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 30What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 31The print quality is poor, and the image is too light or dark.
- 32How do I uninstall the printer driver?
- 33I cannot connect my printer to a Windows 11 computer via USB.
- 34How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 35Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 36Printing is not possible. (USB connection)
- 37When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 38(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 39I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 40Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 41How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 42How to open the Devices and Printers window
- 43How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 44Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 45The paper is jammed in the printer.
- 46How to identify your Operating System (OS) for Windows or Mac
- 47(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 48I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 49I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 50How to create a barcode from two data fields (P-touch Editor 5.x for Windows)