FAQs & Troubleshooting
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62 Results
- 1Document misfeeds.
- 2"Document Jam/too Long" or "A document is jammed in the ADF."
- 3"Multifeed" or "Multifeed is detected."
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5No document in ADF.
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7Replace Roller
- 8What driver package format is supported by my Linux distribution?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Unknown error.
- 11Do not open the ADF cover when scanning.
- 12Change the image settings. (Using DS Capture)
- 13Change the paper settings. (Using DS Capture)
- 14My scanner gets warm.
- 15The scan speed is too slow.
- 16Paper suitable for scanning
- 17Cannot find the scanner.
- 18TWAIN errors appear when starting to scan. (Macintosh)
- 19TWAIN or WIA errors appear when starting to scan. (Windows)
- 20My scanner is connected but it will not feed my document or do anything else.
- 21AFE LVDS test error
- 22ADF AFE R/W test error
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 25ADF front lamp error
- 26How to identify your Operating System (OS).
- 27AFE R/W test error
- 28Important points for specifying the scan area (Linux)
- 29My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 30Cannot use my scanner connection the USB hub.
- 31The scanned image is skewed (crooked).
- 32error 20392 - Scanner not responding, check card, power, and cable.
- 33USB R/W test error
- 34Check the firmware version.
- 35Bleed-through is seen in the scanned image.
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37Uninstall Scan-key-tool. (Linux)
- 38ADF AFE LVDS test error
- 39ADF cover open
- 40Configure the Scan to Email Feature (Linux)
- 41Uninstall the scanner driver. (Linux)
- 42DRAM R/W test error
- 43A page that is not a blank page is skipped.
- 44The file size is too large.
- 45I cannot install the scanner drivers.
- 46Colors in the scanned image are dark.
- 47My scanned image is missing.
- 48Scan using XSane or GIMP (Linux)
- 49Delete a network scanner entry. (Linux)
- 50ADF rear lamp error