FAQs & Troubleshooting
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340 Results
- 1(Video) Load A4/Letter paper
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7(Video) Install Ink Cartridges
- 8Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 9What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Correct the Paper Feed to Clear Vertical Lines
- 12Check the Print Alignment from Your Brother Machine
- 13(Video) Load A3/Ledger paper
- 14How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
- 15The printer status is Offline or Paused.
- 16I cannot print on a wireless (Wi-Fi) network (Windows)
- 17Setup a Brother machine on a wireless (Wi-Fi) network.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Check the Print Quality
- 20(Video) Connect telephone line and power cords
- 21Load Envelopes in Paper Tray #1
- 22Add your Brother machine with AirPrint (macOS)
- 23Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 24My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 25Print as a Poster (Windows®)
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Set up a Scan to Network Profile
- 28Load Photo Paper in Paper Tray #1
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 33Install Starter Ink
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36One or more of my colors are not printing (blank).
- 37Where is the USB/Ethernet port on the machine?
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Easy Scan to E-mail
- 40Install the starter ink cartridges
- 41No Paper / No Paper Fed
- 42Confirm that a FAX I sent was received correctly.
- 43Reset the Network Settings to Factory Default
- 44Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 45The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 46(Video) Unpack your Brother machine
- 47Replace Ink
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49(Video) Update the Driver or Firmware for your Brother machine
- 50Check the kind of scanner driver installed by connecting the USB/ Parallel cable.