FAQs & Troubleshooting
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393 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Paper Jam
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5What is Brother iPrint&Scan?
- 6The printer status is Offline or Paused.
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Delete print jobs from the print queue.
- 9How do I load paper?
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Make my copied images lighter or darker.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15How do I know which side up my photo paper should be in the tray?
- 16Replace Ink
- 17How do I load paper in paper tray#2?
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Make copies on Ledger paper?
- 22What driver package format is supported by my Linux distribution?
- 23I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 24One or more of my colors are not printing (blank).
- 25When I print, the pages are smudged with ink.
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29I cannot print using my Brother machine on a wireless network (Windows)
- 30Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 31Change the quality of the faxes I send.
- 32Change the printer driver settings (Windows/macOS)
- 33Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 34When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 35Cover is Open
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Add your Brother machine with AirPrint (macOS)
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44I still receive the error message "Paper Jam" after I removed the jammed paper.
- 45Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 46How do I adjust my Brother machine's tray use for copying and faxing?
- 47My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 48Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 49When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 50Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?