FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2How do I load paper?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Load envelopes into my machine
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 10How do I know which side up my photo paper should be in the tray?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Can I print from or scan to Android™ Smartphone?
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17I still receive the error message "Paper Jam" after I removed the jammed paper.
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19Replace Ink
- 20Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 23The printer status is Offline or Paused.
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26One or more of my colors are not printing (blank).
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 32Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 36Delete numbers stored in my Brother machine's Caller ID History.
- 37When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 38Can I transfer faxes to the PC when my machine has a mechanical problem?
- 39What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 40I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42When I print, the pages are smudged with ink.
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44Add your Brother machine with AirPrint (macOS)
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Protect your Brother machine against unauthorised access over the network
- 48Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 49Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 50Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)