FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Duplex (two-sided) scan
- 9Turn the Toner Save mode on or off
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 13Curled or wavy
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15The printer status is Offline or Paused.
- 16Toner specks
- 17Replace Drum
- 18Delete print jobs from the print queue.
- 19What driver package format is supported by my Linux distribution?
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 22White lines down the page
- 23Reset the network settings to the factory default (video instructions).
- 24What is Brother iPrint&Scan?
- 25Change the printer driver settings (Windows/macOS)
- 26Print both sides of paper or a booklet automatically
- 27Wrinkles or creases
- 28Reset the network settings to the factory default
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Protect your Brother machine against unauthorised access over the network
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33How to identify your Operating System (OS).
- 34I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 35Store numbers on my Brother machine for easy dialing from the computer. (For Windows)
- 36What is Distinctive Ring and how do I program it?
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38Add your Brother machine with AirPrint (macOS)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 42Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 43I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 44I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 45Discover the MAC address of the Brother network card
- 46Can I print from or scan to Android™ Smartphone?
- 47Setup and use Brother PC-FAX receiving
- 48My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 49What kind of paper can I use?
- 50Install the optional lower tray