FAQs & Troubleshooting
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364 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Replace Fuser
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Replace Drum
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11What is Brother iPrint&Scan?
- 12What is Distinctive Ring and how do I program it?
- 13Curled or wavy
- 14Replace Laser
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16Store numbers on my Brother machine for easy dialing from the computer. (For Windows)
- 17Store numbers on my Brother machine for easy dialing from the control panel. (For users using the machine with the Internet Fax function)
- 18Jam Inside
- 19Jam Tray 1 / Jam Tray 2
- 20Hollow print
- 21All black
- 22Can I print on transparencies e.g. for overhead projectors?
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 26Install the optional lower tray
- 27Page skewed
- 28When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 31Duplex (two-sided) scan
- 32Document Jam
- 33White lines down the page
- 34Black lines down the page
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37Configure and use the Scan to Network feature (For Windows)
- 38I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Add your Brother machine with AirPrint (macOS)
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 43Delete print jobs from the print queue.
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45Configure the boot method through the front panel of my Brother machine.
- 46Configure and use the Scan to FTP feature
- 47A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 48Printing/ Scanning with a mobile device
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Scan Unable xx