FAQs & Troubleshooting
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326 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Can I use voice mail on the same line as my Brother machine?
- 10Hollow print
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13The printer status is Offline or Paused.
- 14Scan and save a document in PDF format (Scan to File)
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16Can I print from or scan to Android™ Smartphone?
- 17Pre-Required Procedures (Linux)
- 18I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20I cannot send a fax using PC-FAX (Windows 10)
- 21Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 22Locate files scanned with ControlCenter2 (For Macintosh)
- 23What is a "Generic PCL Driver"?
- 24Print on labels and envelopes from the MP tray.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Scan from the Brother iPrint&Scan application using Windows Phone.
- 29Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 33Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 34I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 35Black lines down the page
- 36I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40Is my Brother machine compatible with Windows Vista?
- 41Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 42What is Distinctive Ring and how do I program it?
- 43Can I print from DOS applications?
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45What is the BRAdmin Professional software used for?
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Install Presto!® PageManager® onto Windows 10.
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49White lines down the page
- 50White lines across the page