FAQs & Troubleshooting
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349 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2Pre-Required Procedures (Linux)
- 3What is Brother iPrint&Scan?
- 4Curled or wavy
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7Curled (video instructions available)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The printer status is Offline or Paused.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17Can I use voice mail on the same line as my Brother machine?
- 18JAM DUPLEX
- 19Page skewed
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 22Jam Rear
- 23JAM INSIDE
- 24REPLACE DRUM
- 25What is the recommended paper?
- 26Replace Toner
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29Clean the paper pick-up roller (video instructions available)
- 30What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32Faint
- 33Reset the network settings to the factory default (video instructions).
- 34Reset the network settings to the factory default (video instructions available)
- 35Turn the Toner Save mode on or off
- 36Ghost
- 37Hollow print
- 38Black lines down the page
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 41I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 42Delete print jobs from the print queue.
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Check Connection
- 45Can I use AirPrint with my Brother machine?
- 46Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 47Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49MANUAL FEED
- 50Curled