FAQs & Troubleshooting
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349 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Curled (video instructions available)
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Check Connection
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15Can I print from or scan to Android™ Smartphone?
- 16JAM DUPLEX
- 17I cannot start ControlCenter4.
- 18Reset the network settings to the factory default (video instructions).
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Can I use voice mail on the same line as my Brother machine?
- 21Turn the Toner Save mode on or off
- 22The printer status is Offline or Paused.
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Jam Rear
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29Setup and use Brother PC-FAX receiving
- 30Curled or wavy
- 31Pre-Required Procedures (Linux)
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 34Reset the network settings to the factory default (video instructions available)
- 35Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 36I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 37Print both sides of paper or a booklet automatically
- 38JAM TRAY 1
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 41I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 42Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44How can I prevent public access to certain features on my Brother machine?
- 45Size mismatch
- 46Curled
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49Poor fixing
- 50Replace Toner