FAQs & Troubleshooting
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349 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Scan and save a document in PDF format (Scan to File)
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10When I print, the pages are smudged with ink. What should I do?
- 11Replace Ink
- 12I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14Load paper in the paper tray
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 17Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 18Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 19ControlCenter3 displays a blank screen at startup (Windows)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21What is Brother iPrint&Scan?
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23Can I print from or scan to Android™ Smartphone?
- 24How do I load paper in paper tray#2?
- 25Wireless setup is requesting a WPS PIN to complete the setup
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31Can I use voice mail on the same line as my Brother machine?
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 36I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 37Delete numbers stored in my Brother machine's Caller ID History.
- 38Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 39I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 40When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 41When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 42What is Distinctive Ring and how do I program it?
- 43I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 44Print the Network Configuration List
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 46I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I cannot send a fax using PC-FAX (Windows 10)
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50Delete print jobs from the print queue.