FAQs & Troubleshooting
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282 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Why can't I print when an ink cartridge is empty?
- 3One or more of my colors are not printing (blank). What can I do?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Can I use voice mail on the same line as my Brother machine?
- 6When I print, the pages are smudged with ink. What should I do?
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8How do I know which side up my photo paper should be in the tray?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 11When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 12I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Can I print from or scan to Android™ Smartphone?
- 15How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 16Can I confirm that the FAX was sent correctly?
- 17Pre-Required Procedures (Linux)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Delete print jobs from the print queue.
- 20The printer status is Offline or Paused.
- 21The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 22How do I clear Machine Error 46?
- 23Scan and save a document in PDF format (Scan to File)
- 24How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 25How do I load 10 x 15 Glossy paper into my machine?
- 26I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 27I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 28I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 29I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 30When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 31Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 32Why doesn't the machine answer when receiving a call?
- 33I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 34Can I still receive faxes or calls when the machine is switched off?
- 35How to identify your Operating System (OS).
- 36The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 37How many times will my Brother machine automatically redial a busy number?
- 38Can third party ink be used to refill the ink cartridges?
- 39What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42I'm using Macintosh. What is the PreScan option used for?
- 43What driver package format is supported by my Linux distribution?
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 46Uninstall the drivers. (Mac OS X 10.5)
- 47When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 48The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 49I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 50Cannot print after a Windows 10 update (June 2020)