FAQs & Troubleshooting
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143 Results
- 1How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 2Can I print from or scan to Android™ Smartphone?
- 3I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Can I confirm that the FAX was sent correctly?
- 7Delete print jobs from the print queue.
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9Change the printer driver settings (Windows/macOS)
- 10Why doesn't the machine answer when receiving a call?
- 11The printer status is Offline or Paused.
- 12My FAX/MFC will not Dial. Why?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 19I cannot print from my computer via USB.
- 20Functions supported in the Windows 7 built-in drivers
- 21Can I print using only the black ink cartridge when the Color cartridges have run out?
- 22When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 23I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 24How can I print envelopes?
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 27What is Distinctive Ring and how do I program it?
- 28Can I reduce the size of a received fax on this machine?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30I cannot receive a color fax. Why?
- 31I'm using Macintosh®. What are the settings in the Scanner window used for?
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33How do I replace the Ink Cartridge?
- 34How to identify your Operating System (OS).
- 35I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37I can receive a fax, but cannot receive a telephone call.
- 38I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 39I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 40Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 41Is there any way to reduce Ink consumption?
- 42I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 43I'm using Macintosh. What is the PreScan option used for?
- 44Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 45I am experiencing problems sending a fax, what can I do?
- 46I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 47What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 48Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 49Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 50Cannot print after a Windows 10 update (June 2020)