FAQs & Troubleshooting
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179 Results
- 1Load paper in the paper tray
- 2What is Brother iPrint&Scan?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Adjust color settings by using the custom setting in the printer driver
- 5Replace Drum
- 6I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 7My Brother machine could not be found over the network when I installed drivers on my PC.
- 8Jam Inside
- 9Turn the Toner Save Mode on or off.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15What is the recommended paper?
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18What can happen if the wrong paper is used in your machine.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Carry out calibration to improve the color density
- 22Jam MP Tray
- 23Replace Toner
- 24Can I print from or scan to Android™ Smartphone?
- 25Toner Low
- 26Jam 2-sided
- 27Jam Tray / Jam Tray 1 / Jam Tray 2
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29Change the printer driver settings (Windows/macOS)
- 30Jam Rear
- 31Drum End Soon
- 32Enable the Brother machine's network interface.
- 33The printer status is Offline or Paused.
- 34Can I print on transparencies e.g. for overhead projectors?
- 35I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 36Replace WT Box
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38Protect your Brother machine against unauthorised access over the network
- 39Delete print jobs from the print queue.
- 40I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 41Add your Brother machine with AirPrint (macOS)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 46I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 47Replace Laser
- 48Print both sides of paper or a booklet automatically
- 49Reset the print server to the default factory settings.
- 50Disable the APIPA protocol.