FAQs & Troubleshooting
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127 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2Media Type Mismatch or Media Mismatch
- 3No Paper Tray1/Tray2/MP Tray
- 4(Video) Paper is Jammed inside the Machine
- 5Unusable Device
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7(Video) Paper is Jammed in the Paper Tray
- 8Cooling Down
- 9I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 10(Video) Paper is Jammed in the MP tray
- 11Delete print jobs from the print queue.
- 12(Video) Paper is Jammed in the Manual Feed Slot
- 13Out of Memory
- 14I cannot print on a wireless (Wi-Fi) network (Mac)
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16(Video) Set up your Brother machine
- 17No Toner
- 18Cannot Detect
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Condensation
- 21What is the recommended paper?
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 23Adjust color settings by using the custom setting in the printer driver (Windows only)
- 24Wrong Toner Cartridge
- 25Too Many Trays
- 26Cannot Print ##
- 27Cartridge Error
- 28Drum !
- 29What is the default password for my Brother machine?
- 30Install the Brother Mobile Connect application (for mobile device)
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32Discover the MAC address of the Brother network card
- 33Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 34Correct the Color Printing
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Enable the Brother machine's network interface.
- 37Change the printer driver settings (Windows)
- 38Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 39The printer status is Offline or Paused.
- 40What driver package format is supported by my Linux distribution?
- 41Toner Error
- 42I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 43I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 44What is the default password for my BRAdmin or Web Based Management?
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46I cannot connect my machine to a Windows 11 computer via USB.
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48I get a TS error when trying to print on a wireless network.
- 49Add your Brother machine with AirPrint (macOS)
- 50Check the remaining ink or toner level (Linux)