FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2Protect your Brother machine against unauthorised access over the network
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4(Video) Paper is Jammed in the Output Paper Tray
- 5I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 6Manual Feed
- 7Toner Low or Prepare New Toner Cartridge
- 8No Toner
- 9Install the Brother Mobile Connect application (for mobile device)
- 10Self-Diagnostic
- 11Wrong Toner or Wrong Toner Cartridge
- 12I cannot print on a wireless (Wi-Fi) network (Windows)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Wireless setup is requesting a WPS PIN to complete the setup
- 15I cannot print using my Brother machine on a wired network (Windows/macOS)
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17(Video) Set up your Brother machine
- 18(Video) Load an Envelope (Manual Feed Slot)
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 20I cannot print full-page photos or images using Email Print.
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22I cannot print on a wireless (Wi-Fi) network (Mac)
- 23After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 24Media Mismatch
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26How to identify your Operating System (OS).
- 27Drum End Soon
- 28(Video) Paper is Jammed in the 2-sided Tray
- 29(Video) Paper is Jammed in the Back of the Machine
- 30(Video) Paper is Jammed in the Paper Tray
- 31Black lines down the page
- 32Poor fixing
- 33Add your Brother machine with AirPrint (macOS)
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38What is Toner Continue Mode?
- 392-sided Disable or 2-sided Disabled
- 40Size Error DX
- 41Out of Memory
- 42Ghosting images
- 43The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 44Open the Status Monitor (Windows)
- 45Toner specks
- 46What is the default password for my Brother machine?
- 47Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49Update the Driver or Firmware for your Brother machine
- 50How do I use Mopria™ Print Service (MPS) with my Brother machine?