FAQs & Troubleshooting
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128 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The machine does not print anything.
- 6Cannot print after a Windows 10 update (June 2020)
- 7The printer status is Offline or Paused.
- 8Delete print jobs from the print queue.
- 9Change the printer driver settings (Windows/macOS)
- 10Can I print from or scan to Android™ Smartphone?
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12The printer prints unexpectedly or it prints garbage.
- 13What can happen if the wrong paper is used in your machine.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15How to identify your Operating System (OS).
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17Functions supported in the Windows 7 built-in drivers
- 18My Brother machine misfeeds paper.
- 19Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21Large characters are printed incorrectly. (Linux)
- 22The paper is skewed when it's printed.
- 23The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 24What kind of labels and transparencies can I use?
- 25What kind of paper can I use?
- 26Printouts have wrinkles or creases.
- 27The downloaded driver's name is different from my machine's name. (Linux)
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29The driver installation finished successfully but I cannot print. (Linux)
- 30None of the LEDs illuminate.
- 31Print on envelopes.
- 32Output sheets are completely black.
- 33What driver package format is supported by my Linux distribution?
- 34Uninstall printer drivers (Linux)
- 35I cannot print from my computer via network. (For Windows)
- 36What kind of paper should I avoid?
- 37Using the PING command to troubleshoot problems.
- 38The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 39I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 40What kind of memory can I use?
- 41Printouts have a curl or wave.
- 42White lines appears down the page.
- 43How do I clean the corona wire of the drum unit?
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45Uninstall the printer drivers (For Windows)
- 46Replace the toner cartridge.
- 47The printed letters are slanted, positioned incorrectly.
- 48White spots appear in areas of dense black printing.
- 49When printing with monochrome laser printer, the print position shifts. (Linux)
- 50Open the Control Panel (For Windows)