FAQs & Troubleshooting
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236 Results
- 1Using the embroidery needle plate cover
- 2Fabric puckers
- 3Tutorial videos on how to use the machine [Video instructions]
- 4List of Error Messages for Artspira app (Mxxxxxxx/Exxxxx)
- 5The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 6How do I adjust a stitch width or length?
- 7The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 8How do I hoop the fabric in the embroidery frame?
- 9Machine does not start to sew.
- 10Tips for sewing thin fabrics
- 11Tips for sewing thick fabrics
- 12How to use the Multi-purpose Screwdriver.
- 13How do I adjust the presser foot pressure?
- 14How do I Play the Tutorial Video?
- 15Cannot thread the needle.
- 16Data cannot be saved to the machine
- 17The App shows the message "No Supported Machines Found".
- 18About the threads and the bobbin case when embroidering
- 19How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 20How do I sew hook-and-loop fasteners(hook-and-loop tapes)?
- 21Upper thread breaks.
- 22How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 23"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 24"The wireless LAN access point/router cannot be detected. " message appears on the LCD. What does it mean?
- 25Where do I put the oil in my machine?
- 26The pattern transferred from the Artspira app does not appear on the screen of the machine
- 27What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
- 28The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 29The App shows the message "Connection to the machine failed. Please reestablish the connection between the device and the machine."
- 30How to use the stitch pattern explanation function.
- 31Cannot lower the presser foot with the presser foot lever
- 32Stitches are skipped
- 33High-pitched sound while sewing
- 34The fabric feeds in the opposite direction.
- 35Stitch pattern does not turn out
- 36How do I adjust thread tension for embroidering?
- 37How to use the Candlewicking Foot. (Optional accessory : SA193 / F068) [Video instructions]
- 38How to use the Narrow Hemmer Foot. (Optional accessory : SA126 / F002N, SA127 / F003N) [Video instructions]
- 39The App shows the message "Machine cannot accept the additional image. Please proceed to embroidery screen then select OK to the message ... mobile app. Update?"
- 40The App shows the message "Embroidery positioning sticker not found".
- 41The App shows the message "The embroidery frame cannot be detected."
- 42How to use the Binding Buttonhole Foot 1. (Optional accessory : SA105 / F083) [Video instructions]
- 43Embroidery unit does not operate.
- 44Bobbin thread breaks
- 45How to use the Adjustable Binder Foot. (Optional accessory : SA198 / F071) [Video instructions]
- 46How to use the Ruffler Foot. (Optional accessory : SA143 / F051) [Video instructions]
- 47How to use the Side Cutter. (Optional accessory : SA177 / F054) [Video instructions]
- 48The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 49What file format can I use when transferring images from MyDesignSnap to the machine? [for iPhone and iPad]
- 50List of Error messages for My Design Snap