FAQs & Troubleshooting
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261 Results
- 1Paper Jam
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6One or more of my colors are not printing (blank).
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10What driver package format is supported by my Linux distribution?
- 11Load paper in the paper tray
- 12A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14I still receive the error message "Paper Jam" after I removed the jammed paper.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18How do I know which side up my photo paper should be in the tray?
- 19Easy Scan to E-mail
- 20Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 21Unable to Print 5X
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 24The scanner cover support has come off. (With Video Instructions)
- 25Install Starter Ink
- 26The printer status is Offline or Paused.
- 27My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 28Load envelopes
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30Combine multiple scanned documents into a single file with PaperPort™
- 31Load photo paper
- 32What is the recommended paper?
- 33Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35Protect your Brother machine against unauthorised access over the network
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 39Delete print jobs from the print queue.
- 40Print a web page from iPrint&Scan when using an Android™ mobile device.
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 44Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 47When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 48Replace Ink
- 49Where can I download Brother iPrint&Scan application for Mac?
- 50Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN button on my Brother machine