FAQs & Troubleshooting
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248 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Paper Jam
- 9Can I print from or scan to Android™ Smartphone?
- 10Connect your Brother machine to your mobile device via a wireless router or access point.
- 11Easy Scan to E-mail
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17The scanner cover support has come off. (With Video Instructions)
- 18Load envelopes
- 19Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 20Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 27The printer status is Offline or Paused.
- 28Replace Ink
- 29Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 30Protect your Brother machine against unauthorised access over the network
- 31I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 32What is Brother Web Connect?
- 33I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 34When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35One or more of my colors are not printing (blank).
- 36Improve poor print quality.
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 39How do I know which side up my photo paper should be in the tray?
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 42Delete print jobs from the print queue.
- 43The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 44Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 45When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 46I installed scan-key-tool, but it does not work. (Linux)
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 49Scan a document using Brother iPrint&Scan. (macOS only)
- 50Windows 10 Support Information