FAQs & Troubleshooting
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DCP-J172W
248 Results
1.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
2.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
4.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
5.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
6.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
7.
Print using only the black ink cartridge when the Color cartridges have run out.
8.
What is Brother iPrint&Scan?
9.
Can I print from or scan to Android™ Smartphone?
10.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
11.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
12.
The printer status is Offline or Paused.
13.
I cannot print using my Brother machine on a wireless network (Mac)
14.
Can I print from and scan to iPhone, iPod touch and iPad?
15.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
16.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
17.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
18.
Ink Absorber Full
19.
Replace Ink
20.
I cannot print using my Brother machine on a wireless network (Windows)
21.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
22.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
23.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
24.
I still receive the error message "Paper Jam" after I removed the jammed paper.
25.
Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
26.
Paper Jam
27.
Add your Brother machine with AirPrint (macOS)
28.
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
29.
Connect your Brother machine to your mobile device via a wireless router or access point.
30.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)