FAQs & Troubleshooting
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- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Paper Jam
- 4The scanner cover support has come off. (With Video Instructions)
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8Load envelopes
- 9Load paper in the paper tray
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12How do I know which side up my photo paper should be in the tray?
- 13Replace Ink
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18Unable to Print 5X
- 19Change the printer driver settings (Windows/macOS)
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Scan from the Brother iPrint&Scan application using Windows Phone.
- 24Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 25The printer status is Offline or Paused.
- 26Print using only the black ink cartridge when the Color cartridges have run out.
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 29I cannot print using my Brother machine on a wireless network (Windows)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Connect your Brother machine to your mobile device via a wireless router or access point.
- 32Where can I find the ink cartridges for my new Brother machine?
- 33Protect your Brother machine against unauthorised access over the network
- 34Delete print jobs from the print queue.
- 35Printing/ Scanning with a mobile device
- 36I cannot make borderless prints.
- 37The edge of glossy paper is smudged.
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39Use the Network Connection Repair Tool (Windows)
- 40Install Starter Ink
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42Locate files scanned with ControlCenter2 (For Macintosh)
- 43Can third party ink be used to refill the ink cartridges?
- 44Add your Brother machine with AirPrint (macOS)
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 47Wrong Ink Color
- 48Print a web page from iPrint&Scan when using an Android™ mobile device.
- 49Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.