FAQs & Troubleshooting
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261 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Can I print from or scan to Android™ Smartphone?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9What is Brother iPrint&Scan?
- 10The printer status is Offline or Paused.
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12The copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 14My envelopes are jamming. What can I do?
- 15What driver package format is supported by my Linux distribution?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 20When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23How do I clear the message "Paper Jam Duplex" from the LCD?
- 24How do I improve the copy quality?
- 25How do I print an envelope from my computer?
- 26I'm using Macintosh®. What are the settings in the Scanner window used for?
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 28The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 29When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?
- 30Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 31What can happen if the wrong paper is used in your machine.
- 32I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35How to identify your Operating System (OS).
- 36Scan and save a document in PDF format (Scan to File)
- 37How do I clear the message "Paper Jam Back" from the LCD display?
- 38Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 40I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 43I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 44How do I install the Optional Tray Unit?
- 45I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 46Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 48Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)