FAQs & Troubleshooting
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202 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load paper.
- 3How do I load legal size paper in the paper tray?
- 4Load envelopes, labels, or thick paper into the manual feed slot.
- 5Scan and save a document in PDF format (Scan to File)
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Delete print jobs from the print queue.
- 9How to identify your Operating System (OS).
- 10Printing on thick paper or transparencies.
- 11Change the printer driver settings (Windows/macOS)
- 12How do I clean white or black spots on printed documents?
- 13When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 19"Paper Jam Tray" error appears on the LCD. What should I do?
- 20When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22What driver package format is supported by my Linux distribution?
- 23Open the "Scanners and Cameras" and Properties.
- 24I cannot print from my computer via USB.
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31What can happen if the wrong paper is used in your machine.
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 38I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 39"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 40Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 41Which E-mail packages are compatible with ControlCenter3?
- 42In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 43How do I clean the scanner glass?
- 44"Paper Jam Inside" error appears on the LCD. What should I do?
- 45"Paper Jam Rear" error appears on the LCD. What should I do?
- 46Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 47When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 48The keys on the control panel do not respond.
- 49My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.