FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I know which side up my photo paper should be in the tray?
- 3Scan and save a document in PDF format (Scan to File)
- 4Paper Jam
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6How do I load envelopes into my machine?
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8Replace Ink
- 9One or more of my colors are not printing (blank). What can I do?
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11Can I print from or scan to Android™ Smartphone?
- 12Delete print jobs from the print queue.
- 13Which E-mail packages are compatible with ControlCenter3?
- 14When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 15Where is the USB port on the machine?
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17What driver package format is supported by my Linux distribution?
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Locate files scanned with ControlCenter3 (For Windows)
- 20Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 21When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 22I'm using Macintosh. What is the PreScan option used for?
- 23How do I clear the message "Cannot Detect" from the display?
- 24In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 25Improve poor print quality.
- 26Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28The edge of glossy paper is smudged.
- 29The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 30Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 31When I print photos, the color quality is not good.
- 32Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 33The print speed is very slow when I use XML Paper Specification Printer Driver.
- 34Print using only the black ink cartridge when the Color cartridges have run out.
- 35I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 36Change the user interface of ControlCenter3
- 37Scan a document in Windows 8 and Windows 10.
- 38When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 41When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 42Scan an image and insert it in a Windows XP application
- 43The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 44I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 45I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 46Uninstall the scanner driver. (Linux)
- 47"Offline" appears on the Status Monitor.
- 48The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 49How to identify your Operating System (OS).
- 50The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.