FAQs & Troubleshooting
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95 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Jam Tray
- 5Turn the Toner Save mode on or off
- 6Can I print from or scan to Android™ Smartphone?
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8Jam Inside
- 9Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 10How to identify your Operating System (OS).
- 11Replace Drum
- 12Unable to Scan / Scan Unable
- 13Toner Low
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Cartridge Error
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 21Fuser Error or Self-Diagnostic
- 22The printer status is Offline or Paused.
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 25Drum End Soon
- 26What is the recommended paper?
- 27I cannot install the driver when using the Driver Install Tool. (Linux)
- 28Scan a document using Brother iPrint&Scan. (macOS only)
- 29I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 30Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Open the Control Panel (For Windows)
- 34I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 35Change the printer driver settings (Windows/macOS)
- 36No Drum
- 37Print Unable or Print Unable XX
- 38Out of Memory
- 39Clean the scanner to improve the copy or fax quality.
- 40Replace Toner
- 41When I scan a document using ControlCenter, the scanned file size is too big.
- 42Clean the corona wire of the drum unit.
- 43Uninstall the Brother Software and Drivers (Windows)
- 44Where can I download Brother iPrint&Scan application for Mac?
- 45I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47Check the firmware version.
- 48What is the difference between the toner cartridge and the drum unit?
- 49What is Toner Continue Mode?
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.