FAQs & Troubleshooting
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197 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Can I print from or scan to Android™ Smartphone?
- 4How do I know which side up my photo paper should be in the tray?
- 5How do I load 10 x 15 Glossy paper into my machine?
- 6Delete print jobs from the print queue.
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8What driver package format is supported by my Linux distribution?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 13Which E-mail packages are compatible with ControlCenter3?
- 14Scan and save a document in PDF format (Scan to File)
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16The edge of glossy paper is smudged.
- 17Is my Brother machine compatible with Windows Vista?
- 18I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 19Locate files scanned with ControlCenter2 (For Macintosh)
- 20Change the printer driver settings (Windows/macOS)
- 21How do I clear the message "PAPER JAM" from the display?
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25How to identify your Operating System (OS).
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27One or more of my colors are not printing (blank). What can I do?
- 28When I print, the pages are smudged with ink. What should I do?
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Locate files scanned with ControlCenter3 (For Windows)
- 31The printer status is Offline or Paused.
- 32The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 35Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 36Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38Uninstall the drivers. (Mac OS X 10.5)
- 39Pre-Required Procedures (Linux)
- 40Can I use AirPrint with my Brother machine?
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 43Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 44When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 45I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 48I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)