FAQs & Troubleshooting
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210 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4One or more of my colors are not printing (blank). What can I do?
- 5Which E-mail packages are compatible with ControlCenter3?
- 6When I print, the pages are smudged with ink. What should I do?
- 7Can I print from or scan to Android™ Smartphone?
- 8I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 10What driver package format is supported by my Linux distribution?
- 11How to identify your Operating System (OS).
- 12The printer status is Offline or Paused.
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 15When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17How do I print on an envelope?
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 20I am having issues with the paper feed. What can I do?
- 21When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 22I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 23How do I clean the Scanner to improve the copy or fax quality?
- 24I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 25Why can't I print when an ink cartridge is empty?
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28Can third party ink be used to refill the ink cartridges?
- 29Where is the USB port on the machine? I can't find it on the back of the unit.
- 30I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 31The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 32When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Delete print jobs from the print queue.
- 37The edge of glossy paper is smudged.
- 38Change the printer driver settings (Windows/macOS)
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 41I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 42When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 43Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 44When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 45Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 46When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 47Clear the paper jam or printer jam.
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 50Cannot print after a Windows 10 update (June 2020)