FAQs & Troubleshooting
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93 Results
- 1What is Brother iPrint&Scan?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4My Brother machine could not be found over the network when I installed drivers on my PC.
- 5Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 8Replace Parts
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10Configuring frequently-used scan settings on your Brother machine.
- 11Configuring frequently-used scan settings on your computer.
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13Replace Pad
- 14Duplex (two-sided) scan
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 17Can I print from or scan to Android™ Smartphone?
- 18Document Jam
- 19The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21My Brother machine sound level is high while scanning documents.
- 22Reset the network settings to the factory default.
- 23Paper suitable for scanning
- 24Replace Roller
- 25I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Load Documents
- 29Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 30Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 31Easy Scan to E-mail
- 32I cannot scan from my computer via network. (For Windows)
- 33Clean the Separation Pad
- 34I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 35"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 36Changing scan settings in ControlCenter.
- 37Enable the Brother machine's network interface.
- 38How to identify your Operating System (OS).
- 39The LCD displays an error code when I use Web icon (Brother Web Connect).
- 40What is Brother Web Connect?
- 41Unable to Scan XX
- 42"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 43I cannot scan from my computer via network. (For Macintosh)
- 44Scan a document in Windows 8 and Windows 10.
- 45The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 46Verify the Brother machine connected to the Wireless Network (For Windows)
- 47Discover the MAC address of the Brother network card
- 48Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50Cover is Open