FAQs & Troubleshooting
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102 Results
- 1What is Brother iPrint&Scan?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4Plastic Card Jam
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Can not scan a long document.
- 7Replace Pad
- 8Can I print from or scan to Android™ Smartphone?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 11How to identify your Operating System (OS).
- 12Configuring frequently-used scan settings on your computer.
- 13Changing scan settings in ControlCenter.
- 14The document was not fed.
- 15Replace Roller
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17A plastic card error occurs.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20Scan from the Brother iPrint&Scan application using Windows Phone.
- 21The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23My Brother machine doesn't feed a card for scanning.
- 24USB Hub Not Supported (Scan to USB) or Other Error
- 25Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 26Bleed through is seen in the scanned image.
- 27What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 28"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 31The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 32Sending Error (Scan to FTP)
- 33Server Time Out (Scan to FTP)
- 34The scan speed is too slow.
- 35Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37Check the firmware version.
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39TWAIN errors appear when starting to scan. (Macintosh)
- 40TWAIN or WIA errors appear when starting to scan. (Windows)
- 41Document Jam
- 42Paper suitable for scanning
- 43Authenticate Error (Scan to FTP)
- 44Install PaperPort™ 12SE onto Windows 10.
- 45All Blank Page Skipped
- 46Open the Control Panel (For Windows)
- 47Load Documents
- 48How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 49USB Flash Drive is Full (Scan to USB)
- 50OCR does not work.