FAQs & Troubleshooting
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290 Results
- 51The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 52I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 53The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 54I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 55I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 56I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 57When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 58Can I transfer faxes in the MFC's memory to the PC?
- 59When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 60Cannot print after a Windows 10 update (June 2020)
- 61The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 62Change the quality of the faxes I send (Fax Resolution).
- 63Change the printer driver settings (Windows/macOS)
- 64Check the IP addresses of your PC and the Brother machine
- 65Scan multiple pages into one file instead of each scan being saved as a separate file.
- 66I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 67I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 68"Paper Jam Tray" error appears on the LCD. What should I do?
- 69How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 70When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 71What is Distinctive Ring and how do I program it?
- 72The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 73Can I confirm that the FAX was sent correctly?
- 74What can happen if the wrong paper is used in your machine.
- 75When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 76What is the BRAdmin Professional software used for?
- 77I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 78How do I know the current network configuration?
- 79My Brother machine misfeeds paper.
- 80Uninstall Scan-key-tool. (Linux)
- 81To install the printer driver easily using a tool. (Linux)
- 82The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 83I cannot print from my computer via network. (For Windows)
- 84Verify if the Brother machine has a dial tone
- 85Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 86When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 87I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 88I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 89How do I check if the MFC has faxes in its memory?
- 90How do I clean the laser scanner window?
- 91"Paper Jam Inside" error appears on the LCD. What should I do?
- 92"Document Jam" error appears on the LCD. What should I do?
- 93Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 94How do I clean the corona wire?
- 95The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 96Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 97I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 98I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 99I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 100I cannot install the Linux printer driver in Fedora 33 or later. (Linux)