FAQs & Troubleshooting
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143 Results
- 51Scan a document from a Windows Vista application
- 52I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 53My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 54I'm using Windows. Is there any way to view how much ink is remaining?
- 55What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 56Why are my sent faxes always received with a black vertical line down the page?
- 57My FAX/MFC will not Dial. Why?
- 58I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 59I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 60I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 61I cannot receive a color fax. Why?
- 62Vertical streaks appear in my copies.
- 63Windows 10 Support Information
- 64Install the built-in drivers (For Windows 8 and Windows 10)
- 65When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 66Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 67Scan a document in Windows 8 and Windows 10.
- 68Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 69Uninstall the drivers. (Mac OS X 10.5)
- 70I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 71How can I configure Windows® XP to send faxes?
- 72A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 73How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 74When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 75Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 76Scan an image and insert it in a Windows XP application
- 77Scan a document from a Windows XP application
- 78Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 79The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 80The keys on the control panel do not respond.
- 81When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 82I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 83Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 84How can I improve poor print quality?
- 85I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 86How do I replace the Ink Cartridge?
- 87Can I confirm that the FAX was sent correctly?
- 88How can I clear the "PLS OPEN COVER" error message on LCD?
- 89What does "COMM.ERROR" on the LCD display mean?
- 90When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 91When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 92I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 93I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 94I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 95When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 96Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 97The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 98The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 99I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 100Clear the paper jam or printer jam.