FAQs & Troubleshooting
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143 Results
- 51The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 52Windows 7 Support Information
- 53In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 54The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 55I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 56My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 57Uninstall the drivers. (Mac OS X 10.5)
- 58What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 59I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 60I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 61I'm using Windows®. Print speed is too slow. What can I do?
- 62A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 63When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 64I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 65Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 66The keys on the control panel do not respond.
- 67Clear the paper jam or printer jam.
- 68Where can I find the serial number for my unit?
- 69How can I improve poor print quality?
- 70How can I re-install the drivers?
- 71Why are my sent faxes always received with a black vertical line down the page?
- 72How can I configure Windows® XP to send faxes?
- 73Vertical streaks appear in my copies.
- 74How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 75Open the Control Panel (For Windows)
- 76Install the built-in drivers (For Windows 8 and Windows 10)
- 77I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 78Verify if the Brother machine has a dial tone
- 79How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 80Scan a document using "Scanner and Camera Wizard" in Windows XP
- 81Scan a document in Windows 8 and Windows 10.
- 82The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 83I'm using Windows. Is there any way to view how much ink is remaining?
- 84When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 85I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 86Why can't I print when an ink cartridge is empty?
- 87The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 88Do I need a telephone line to send and receive faxes with my Brother machine?
- 89How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 90How do I clear a Machine Error 41, ME41 from the display?
- 91How do I print the received faxes that are stored in memory? (Fax Storage)
- 92I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 93I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 94How do I program the date and time?
- 95How do I clear the message "MFC is Busy" or "Connect Failure"?
- 96How can I clear the "PLS OPEN COVER" error message on LCD?
- 97When trying to print from Mac OS® X the print queue is stopped.
- 98Where is the full User's Guide? I can't find enough information in the paper manual.
- 99When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 100I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.