FAQs & Troubleshooting
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215 Results
- 51Locate files scanned with ControlCenter2 (For Macintosh)
- 52Change the printer driver settings (Windows/macOS)
- 53The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 54When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 55How do I clear the message "No Paper Fed" from the display?
- 56I cannot remove red-eye.
- 57Is my Brother machine compatible with Windows Vista?
- 58Can third party ink be used to refill the ink cartridges?
- 59Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 60Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 61The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 62Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 63The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 64I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 65I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 66Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 67I am unable to print from a client PC to a printer on a print server. (Linux)
- 68To install the printer driver easily using a tool. (Linux)
- 69When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 70A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 71I cannot print from my computer via USB.
- 72"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 73I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 74My machine does regular cleaning cycles in the night. How can I correct this?
- 75When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 76Scan a document into ScanSoft™ PaperPort™ 11SE
- 77Scan a document from a Windows Vista application
- 78Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 79Is there a way to view how much ink is remaining?
- 80I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 81I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 82My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 83"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 84I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 85When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 86I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 87Pre-Required Procedures (Linux)
- 88Install FaceFilter Studio onto Windows 10.
- 89Windows 10 Support Information
- 90Check the firmware version.
- 91When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 92The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 93I still receive the error message "Paper Jam" after I removed the jammed paper.
- 94Open the "Scanners and Cameras" and Properties.
- 95I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 96The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 97My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 98Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 99I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 100Wrong Paper Size