FAQs & Troubleshooting
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DCP-385C
215 Results
31.
Change the printer driver settings (Windows/macOS)
32.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
33.
Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
34.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
35.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
36.
I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
37.
I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
38.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
39.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
40.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
41.
I'm using Macintosh. What is the PreScan option used for?
42.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
43.
I cannot install Brother drivers on Debian 10 or later (Linux)
44.
Scan using XSane or GIMP (Linux)
45.
Cannot print after a Windows 10 update (June 2020)
46.
All print jobs are aborted and nothing is printed. (Linux)
47.
Install Presto!® PageManager® onto Windows 10.
48.
Install PaperPort™ 12SE / 14SE onto Windows 10.
49.
Open the Status Monitor
50.
"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
51.
Scan and save a document in PDF format (Scan to File)
52.
Configure or change the settings of the ControlCenter 2 or 3 scanning options
53.
When I print photos, the color quality is not good.
54.
Print using only the black ink cartridge when the Color cartridges have run out.
55.
Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
56.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
57.
Uninstall the drivers. (Mac OS X 10.5)
58.
How do I load envelopes into my machine?
59.
I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
60.
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)